11:30am: OMFG Tales from tech supprot retard hell
Izzy A: Welcome to HP Total Care for Desktops.
My name is Izzy. How may I assist you today?
Joseph Levesque: I am trying to find the drivers for my father's computer, he said that his model number is 979sc, and it's a pavilion
Joseph Levesque: but when I Look it up on the site, it doesn't show a 979 in the 900 series
Izzy A: Okay Joseph,
Joseph Levesque: I was wondering if there is any way to cross-reference the serial number to double check the model number
Izzy A: Let me know which drivers you are trying to install.
Izzy A: Yes Joseph. I will give you the link to check the serial number.
Joseph Levesque: I'm going to need them all as his Hard Drive crashed and I will be isntalling his new one this week
Izzy A: Visit the link below to locate the serial number on your computer.
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00004461&dlc=en〈=enJoseph Levesque: I ahve the serial number
Izzy A: Okay, let me know.
Joseph Levesque: us04957110
Izzy A: No Joseph, this is not the one.
Izzy A: Please give me the model and product number of your computer. You can get the model number along with other product information, if you press 'Ctrl', 'Alt' and 'S' keys together.
Joseph Levesque: Computer is not working
Joseph Levesque: I was emailed the information
Joseph Levesque: "the model number is 979sc and the serial number in
case you need that is us04957110.
"
Izzy A: You can find the model number on the sticker of the Tower.
Joseph Levesque: it was written down off teh front panel of the computer
Joseph Levesque: front panel of teh tower
Izzy A: Joseph, check at the back of the tower.
Joseph Levesque: I unfortunetly do not have the tower where I am... the tower is at another house.. that was the information given to me
Joseph Levesque: So what I'm gathering is taht neither the model number, nor the serial number is correct
Joseph Levesque: excuse me, are correct
Izzy A: Yes Joseph, both the model and serial number are not correct.
Izzy A: No need to worry.
Izzy A: I will give you the general link on how to find the drivers for your xxx model.
Izzy A: Please visit the
http://www.hp.com/ web site.
Joseph Levesque: but if I don't have the correct model how am I going to find teh correct drivers?
Izzy A: Let me know when you are there.
Joseph Levesque: ok, there
Izzy A: Now on link click on Software & Driver Downloads
Joseph Levesque: k
Izzy A: Under Support for your products: Enter the model number and press enter.
Joseph Levesque: I DO NOT HAVE THE MODEL NUMBER
Joseph Levesque: you jsut told me it is incorrect
Izzy A: This will list you the drivers for your particular model.
Izzy A: Yes Joseph, once you get teh corertc model number you can enter and get the drivers.
Joseph Levesque: well I know that
Joseph Levesque: oh jesus, I just felt my IQ lower 50 points...
Joseph Levesque: thank you and have a nice day
Izzy A: We at HP Total Care ensure that you receive an excellent support experience. Have we been able to accomplish this for you today? Is there any other technical issue that I can assist you with?
Joseph Levesque: No, and no
Izzy A: It was my pleasure assisting you Joseph. Have a great day!!
I appreciate your patience towards the issue and the interest that you have towards the computer and its programs.
Joseph Levesque: thank you
Joseph Levesque: nice cookie cutter approach
Joseph Levesque: do u have that as a macro?
Joseph Levesque: or jsut copy/paste?
Izzy A: Not the copy paste.
I am seriously dumbfounded..... somehow I could not get hired for techsupport.... but this complete lack of brain cells could.... LOL